HawkEye Program Details

Real-Time Observation: We are monitoring your services continuously and monitor the performance and status of various components, systems, and processes?. We collect data and metrics in real-time, through sensors, probes, or agents strategically placed throughout your system.

Event Detection: The HawkEye Listening services are programmed to detect specific events or conditions that may indicate a problem or require attention. These events can range from hardware failures and software errors to abnormal resource usage or security breaches.

Alerts and Notifications: When an issue or an abnormal event is detected, the reactive monitoring service sends alerts and notifications to relevant individuals and the TriplePoint Service team. These alerts and notifications take the form of emails and text messages. Once your system triggers a critical alert the TriplePoint Service team reacts within 72 hours.

Incident Response: A critical aspect of the HawkEye Listening Program is the ability to respond to incidents promptly. Our monitoring services often integrate with our incident management

Data Analysis: The HawkEye Listening program is collecting a wealth of data over time. This historical data can be used for trend analysis and root cause analysis to prevent recurring issues and improve system performance.

Customization and Configuration: TriplePoint Services has configured the Listening Program monitoring service to suit your specific needs and environment. This includes setting thresholds for alerts, defining the types of events to monitor, and determining the appropriate response procedures for this level of service.

Scalability: This service is highly scalable, it allows for monitoring small-scale applications or vast, complex infrastructures. We can adapt to the growing or changing needs of your organization.

Integration: Our monitoring services can integrate with various other tools, such as incident management systems, IT service management (ITSM) platforms, and data analytics tools, to enhance their capabilities and streamline the incident resolution process.

Early Detection: The Vision monitoring system is configured to detect subtle signs of potential problems, often before they impact the performance or functionality of your ULT system.

Continuous Monitoring: The HawkEye Vision system continuously gathers data and metrics from various sources in your ULT system, including hardware, software, and applications, to build a comprehensive view of your specific ULT System and or environment.

Trend Analysis: We are monitoring your system and analyzing historical data and performance trends to identify patterns and anomalies. This analysis helps us in spotting issues that might develop over time.

Predictive Analytics: Our advanced proactive monitoring system employs predictive analytics to forecast potential issues based on historical data and trends. This allows for early intervention to prevent problems.

Threshold Setting: The TriplePoint Services team has configured thresholds and rules to define acceptable performance and behavior. When metrics breach these thresholds, the system triggers alerts or actions to the relevant individuals and the TriplePoint Services team.

Automation: Proactive monitoring systems can include automated actions to address potential issues. For example, they can automatically allocate more resources to a server when it nears capacity or reroute network traffic to avoid congestion.

Root Cause Analysis: When an issue is detected, the Vision Program often provides insights into the root cause of the problem, making it easier for TriplePoint Services team to resolve the issue promptly.

Preventive Measures: Because the Vision Program is proactively monitoring your ULT system it helps in taking preventive measures to avoid known issues. This might include applying hardware or updates. This could also mean reallocating resources or making configuration changes.

Customization: TriplePoint Services Tailors the Vision monitoring system to your specific ULT system, we have chosen carefully what to monitor and how to respond to different types of issues that may arise with your ULT System.

Data Collection: Our Prescriptive monitoring systems gather data from various sources in your system, such as sensors, databases and logs. This data can include multiple inputs such as performance metrics, environmental conditions, user interactions, or any other relevant information.

Data Analysis: The Talon Program analyzes the collected data in real-time or near-real-time. It uses algorithms, machine learning models, and historical data to identify patterns, anomalies, and trends.

Rules and Policies: Our Prescriptive monitoring systems is configured with predefined rules and policies that define acceptable or optimal system states. These rules are based on 40 years of best practices and our domain-specific knowledge.

Anomaly Detection: When the Talon system detects deviations from the established rules or normal patterns, it categorizes them as anomalies. These anomalies can be related to performance degradation, security breaches, or any other issues.

Root Cause Analysis: After we identify anomalies, the system attempts to pinpoint the root cause of the problem. We may use causal analysis techniques to understand why the issue occurred.

Recommendations: Based on our analysis and root cause determination, we can generate prescriptive recommendations. These recommendations are actionable steps that can help resolve the identified issues or optimize system performance before an outage occurs. They can include restarting the system, adjusting a process, installation of equipment, or modifying configurations.

Feedback Loop: Our Prescriptive monitoring system often includes a feedback loop to track the outcomes of the recommended actions. We learn from the impact of past recommendations, and we can adapt our recommendations over time to improve accuracy.

User Interface: The Talon Prescriptive monitoring system provides a user-friendly interface for administrators and operators to view the monitored data, receive recommendations, and take appropriate actions.

Integration: Our system can be integrated with other tools and systems, such as incident management systems, to help streamline your system and response process.

Reporting: The Talon Prescriptive monitoring system generates reports and logs, which will be useful for our auditing, compliance, and performance analysis. In our annual meeting when we review your system complete system.